Shipping policy

At FEMME WONDERLAND, we are committed to delivering a seamless and satisfying experience from the moment you place your order to the day it arrives at your door.

Shipping & Delivery Times

We have partnered with major international shipping companies, such as FedEx, DHL, UPS, EMS, and SF Express, who work alongside trusted local couriers. This allows us to ship directly to your door and proudly offer worldwide shipping.

  • Estimated delivery time to the USA: 3 to 21 business days, depending on the product, season, and demand.
  • You can track your order on our website using your order number and the email address you provided at checkout.

Shipping and Payment Processing

You will only be charged for your product order cost. However, please note that all payments are subject to verification and approval before your order is shipped. Payment verification and processing may take several days.

To help protect against credit card fraud, orders with incorrect billing information or those requiring additional verification may experience delays or cancellations.

Lost or Delayed Packages

In the rare event that your package is lost or delayed beyond 45 business days, you have two options:

  1. Receive a full refund, or
  2. Request a replacement at no additional cost.

We aim to resolve such issues promptly and ensure your satisfaction.

Important Information for a Smooth Delivery

To avoid any delays or failed deliveries, it is crucial that you enter your shipping address correctly and completelywhen placing your order. Errors or omissions may lead to shipping delays, returns, or cancellations.

Need Help?

If you have any questions or need assistance with your order, please Contact Us at femmewonderlands@gmail.com We're happy to help!